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Return Policy

All bookstore refunds require the original cash register receipt.

Textbook Refund Policy

Deadlines:
Fall & Spring Semesters: Same day as Drop/Add Deadline (usually 1 week into classes)*

Spring 2021 Rental Due Date May 7, 2021

Spring 2021: 1st and Full Session returns (January 15, 2021)

2nd session (March 10, 2021)

 

Fall 2020 RENTAL RETURNS

If you still have rental books from Fall, please contact us immediately at ung.bookstore@ung.edu Thank you for your patience as we have adjusted processes to continue serving you during these unusual circumstances.

If you have additional questions, please email us at ung.bookstore@ung.edu. For the latest bookstore news and information, visit ungbookstore.com or follow us on Instagram.

@ungbookstore

 

 

For a full refund on new book, book must be free of all markings, including name and must be considered by store personnel to be in new condition.  All books bought with a shrink wrapping must be returned with shrink wrap intact.

·          Receipt must be presented for full refund.

·          Returns must be made within the time frame stared on the bookmark.

·          Refund will be issued with the same tender the purchased was made (ex: credit card purchases will be issued back to credit card) Checks are the exception; checks will be refunded back to your campus cash card account.

·          Refunds will be permitted up to 2 business days after drop/add for that session has ended if a receipt, and a drop/add/withdrawal slip is presented.  Refund will be applied to your Campus Cash card only.

·          Defective books will be replaced free of charge, except when a book is purchased used and only new is available.  Customer will pay the difference between the new book price and used book price.  Receipt required for exchange.

·          Managers approval required for any refunds after drop/add period ends for each session (see dates above).

*Exception to above policy must be approved by store management in person

*Dates posted in the Bookstore

General Merchandise Refund Policy

  • All merchandise, including uniforms and military, may be returned within 30 days of purchase (except for tradebooks & software, which are non-refundable) and must be in new condition.
  • Defective merchandise returned in its original packaging will be exchanged for the identical item.
  • All items on clearance are considered final sales and may not be returned.
  • When refunds are authorized, they will be issued with the same tender the purchase was made. (I.E. credit card purchases must be refunded back to a credit card). Checks are the exception, checks will be refunded to your campus cash account. Exceptions to above return policy must be approved by management.