Return Policy
All bookstore refunds require the original cash register receipt.
Textbook Refund Policy
Deadlines:
Fall & Spring Semesters: Same day as Drop/Add Deadline (usually 1 week into classes)*
Spring 2019: 1st and Full Session (January 11, 2019), 2nd Session (March 6, 2019)
Fall Rental Due Date: December 14, 2018
(PAST DUE)
For
a full refund on new book, book must be free of all markings, including name and
must be considered by store personnel to be in new condition.
All books bought with a shrink
wrapping must be returned with shrink wrap intact.
·
Receipt must be
presented for full refund.
·
Returns must be made
within the time frame stared on the bookmark.
·
Refund will be issued with the same tender the
purchased was made (ex: credit card purchases will be issued back to credit
card) Checks are the exception; checks
will be refunded back to your campus cash card account.
·
Refunds will be permitted up to 2 business days after
drop/add for that session has ended if a receipt, and a drop/add/withdrawal slip
is presented. Refund
will be applied to your Campus Cash card only.
·
Defective books will be replaced free of charge,
except when a book is purchased used and only new is available.
Customer will pay the difference between the
new book price and used book price.
Receipt
required for exchange.
·
Managers approval
required for any refunds after drop/add period ends for each session
(see dates above).
*Dates posted in the Bookstore
General Merchandise Refund Policy
- All merchandise, including uniforms and military, may be returned within 30 days of purchase (except for tradebooks & software, which are non-refundable) and must be in new condition.
- Defective merchandise returned in its original packaging will be exchanged for the identical item.
- All items on clearance are considered final sales and may not be returned.
- When refunds are authorized, they will be issued with the same tender the purchase was made. (I.E. credit card purchases must be refunded back to a credit card). Checks are the exception, checks will be refunded to your campus cash account. Exceptions to above return policy must be approved by management.
