Welcome to UNG Stores

Store Hours / Contact Us
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GNV Campus bookstore will have new hours starting Monday (8/2).  They will be open Monday-Thursday 10:00am-3:00pm and closed Fridays.  See link for full store hour details.  Store Hours

Return Policy

All bookstore refunds require the original cash register receipt.

Textbook Refund Policy

Fall & Spring Semesters: Same day as Drop/Add Deadline (usually 1 week into classes)*

Fall 2021 Rental Due Date December 17, 2021

Fall 2021: Full  and 1st Session returns (August 27, 2021)

2nd session (October 19, 2021)



If you still have rental books from Summer, please contact us immediately at ung.bookstore@ung.edu Thank you for your patience as we have adjusted processes to continue serving you during these unusual circumstances.

If you have additional questions, please email us at ung.bookstore@ung.edu. For the latest bookstore news and information, visit ungbookstore.com or follow us on Instagram.




For a full refund on new book, book must be free of all markings, including name and must be considered by store personnel to be in new condition.  All books bought with a shrink wrapping must be returned with shrink wrap intact.

·          Receipt must be presented for full refund.

·          Returns must be made within the time frame stared on the bookmark.

·          Refund will be issued with the same tender the purchased was made (ex: credit card purchases will be issued back to credit card) Checks are the exception; checks will be refunded back to your campus cash card account.

·          Refunds will be permitted up to 2 business days after drop/add for that session has ended if a receipt, and a drop/add/withdrawal slip is presented.  Refund will be applied to your Campus Cash card only.

·          Defective books will be replaced free of charge, except when a book is purchased used and only new is available.  Customer will pay the difference between the new book price and used book price.  Receipt required for exchange.

·          Managers approval required for any refunds after drop/add period ends for each session (see dates above).

*Exception to above policy must be approved by store management in person

*Dates posted in the Bookstore

General Merchandise Refund Policy

  • All merchandise, including uniforms and military, may be returned within 30 days of purchase (except for tradebooks & software, which are non-refundable) and must be in new condition.
  • Defective merchandise returned in its original packaging will be exchanged for the identical item.
  • All items on clearance are considered final sales and may not be returned.
  • When refunds are authorized, they will be issued with the same tender the purchase was made. (I.E. credit card purchases must be refunded back to a credit card). Checks are the exception, checks will be refunded to your campus cash account. Exceptions to above return policy must be approved by management.